Portfolio
01
TOPS [ONE] - Help to KB Articles
Produced prototypes, mockups, user stories, managed initial customer feedback loop to assist with successful onboarding and feature adoption, converted the help content into knowledge base articles.
02
eForm Management Guide, Tutorial, Online Help, & More
Integrated online help content, collaborated with team to author the complete system guide including installation instructions, tutorials, how to procedures, server administration steps, managing users and persmissions, as well as a reference in the appendix with the specific object models and methods for advanced forms management.
Due to the simple fact that technical writing is not always a public matter, some of my writing samples cannot be shared. Please feel free to contact me to learn more.